Refund policy

This Return Policy applies to all purchases made through the website https://market-basket.shop operated by Market Basket, located at 39 Abbey Rd., London NW8 0AA, United Kingdom. By placing an order, you agree to the terms outlined below.

Market Basket operates in accordance with applicable United Kingdom legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This policy is also designed to comply with transparency and fairness requirements under Google Ads policies.

Customers have the right to cancel their order within 14 days from the day they receive the goods, without providing any reason. This right applies to most products purchased online. To exercise this right, the customer must notify Market Basket by sending a clear statement via email to info@market-basket.shop.

Once cancellation is requested within the statutory period, the customer must return the goods without undue delay and no later than 14 days from the date of notifying the cancellation. The returned items must be sent to the address: 39 Abbey Rd., London NW8 0AA, United Kingdom.

Returned goods must be in their original condition, unused, and in their original packaging, unless the goods are faulty or not as described. The customer is responsible for taking reasonable care of the goods while in their possession.

Refunds will be processed within 14 days from the date Market Basket receives the returned goods or receives evidence that the goods have been sent back. Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

The customer may be responsible for the direct cost of returning the goods unless the item is defective, damaged, or incorrect. In such cases, Market Basket will cover reasonable return shipping costs.

Certain products may be exempt from the right of withdrawal in accordance with the Consumer Contracts Regulations 2013. These may include goods that are made to the customer’s specifications, clearly personalized items, or goods that cannot be returned for hygiene reasons once unsealed.

If goods are faulty, not as described, or unfit for purpose, customers are entitled to remedies under the Consumer Rights Act 2015. This may include the right to a repair, replacement, or full or partial refund depending on the circumstances and timing.

Customers are encouraged to inspect goods upon delivery and notify Market Basket promptly of any issues. Failure to report issues within a reasonable time may affect the ability to claim certain remedies.

Market Basket reserves the right to refuse returns that do not comply with this policy or applicable law.

All communications regarding returns should be directed to:

Market Basket
39 Abbey Rd., London NW8 0AA, United Kingdom
Phone: +442037598641
Email: info@market-basket.shop
Website: https://market-basket.shop

This policy ensures fair treatment of customers and compliance with UK consumer protection laws and Google Ads standards for clear and accurate information.