Shipping policy
This Delivery Policy applies to all orders placed through https://market-basket.shop and is provided by Market Basket, located at 39 Abbey Rd., London NW8 0AA, United Kingdom.
Market Basket complies with relevant UK legislation, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, as well as Google Ads policies on transparency and user experience.
Delivery options, costs, and estimated timeframes are clearly presented at the checkout stage before the customer completes a purchase. By placing an order, the customer agrees to the delivery terms provided at checkout.
Market Basket aims to process and dispatch orders promptly. Estimated delivery times are provided as guidelines only and may vary depending on factors such as location, courier services, and external circumstances beyond our control.
Delivery is considered complete when the goods are delivered to the address specified by the customer. Risk of loss or damage to the goods passes to the customer at the point of delivery.
Customers are responsible for providing accurate and complete delivery information. Market Basket shall not be liable for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.
If a delivery attempt fails due to the recipient’s absence or incorrect details, additional charges may apply for redelivery.
In cases where delivery is significantly delayed, customers may contact Market Basket for assistance. If delivery cannot be completed within a reasonable timeframe, customers may be entitled to cancel the order and receive a refund in accordance with UK law.
Market Basket is not responsible for delays caused by events outside its reasonable control, including but not limited to:
- Natural disasters
- Customs delays
- Transportation disruptions
- Strikes or labor disputes
Where applicable, customs duties, taxes, or import charges are the responsibility of the customer and are not included in the product price unless explicitly stated.
Customers are advised to inspect the package upon delivery. If the package is visibly damaged, the customer should report this immediately to the courier and notify Market Basket as soon as possible.
If an order is lost in transit, Market Basket will investigate the issue and, where appropriate, provide a replacement or refund in accordance with applicable law.
All delivery-related inquiries should be directed to:
Market Basket
39 Abbey Rd., London NW8 0AA, United Kingdom
Phone: +442037598641
Email: info@market-basket.shop
Website: https://market-basket.shop
This Delivery Policy ensures transparency, reliability, and compliance with UK legal standards and Google Ads requirements.